# Example Co (a worked example, not a customer)

> A worked example of a customer page, with invented numbers, so the shape can be seen before the first customer fills it. Not a customer.

*Source: <https://customers.riskmandate.ai/customers/example/> · site v0.1.1 (2026-10-20) · this file is generated from the same content as the page, so the two cannot drift. Every page on this site has a `.md` twin; internal links below point at them.*

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A worked example of a customer page; not a customer. Status: **example**, a worked example; not a customer.

**A worked example.** The numbers on this page are invented to show the shape of a customer page. Nothing here describes a real person or organisation.

## What the brief asks us to track

**Started**
: 2026-10-01
**The agent**
: An assistant connected to a shared mailbox, read-only scope; nearest published shape: Gmail at read-only scope.
**First behaviour policy**
: 2026-10-04: 9 rows, 4 gaps
**Milestone steps done**
: 5 of 7
**Credit**
: £12 used of £50 granted; not topped up (invented numbers, to show the page)
**Follow-ups recorded**
: 2

## Objectives agreed with them

- Know what the mailbox assistant can reach before the quarterly review.
- Turn the two rules in the team's wiki into rows with a barrier each.

## The steps

The shared ladder is on [the milestones page](/milestones/index.md); the state of each step for this customer is here.

| Step | Milestone | State |
|---|---|---|
| [S0](/milestones/index.md#S0) | In, with credit | done 2026-10-01 |
| [S1](/milestones/index.md#S1) | One agent named | done 2026-10-02 |
| [S2](/milestones/index.md#S2) | The grant, measured or documented | done 2026-10-03 |
| [S3](/milestones/index.md#S3) | The mandate, in the customer's words | done 2026-10-04 |
| [S4](/milestones/index.md#S4) | The delta, and the first finding | done 2026-10-04 |
| [S5](/milestones/index.md#S5) | The hooks half: what the harness holds | in-progress |
| [S6](/milestones/index.md#S6) | The usage moment | open |

## The follow-up log

Each follow-up asks three things: what they did, what got in the way, and what is next. Newest first. The record here is the summary; anything private stays with the lead.

| Date | What they did | What got in the way | What is next |
|---|---|---|---|
| 2026-10-04 | Wrote the mandate; corrected two rows downward. | Nothing. | Read the delta and name the row that surprised them. |
| 2026-10-02 | Named the agent and read the nearest example. | Could not tell which scope the connector was granted. | Run the first try-it prompt to list the tools. |

**What is not on this page.** No contact details, no private notes, nothing the customer did not agree to show. The source is `data/customers.json`; a change to it is a release, so the history of this page is the history of the repository.

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*[Site index for agents](/llms.txt) · [What exists](/docs/reality.md) · [HTML version](https://customers.riskmandate.ai/customers/example/)*